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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A context menu will show up. It offers exhaustive information about all the actions that you can perform on the page in question. Each popup shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge collection of instructional video clips clarifying how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can quickly get to know our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you need, take a peek at our extensive FAQ database, which contains questions asked by real users and offers practical solutions. We frequently "revamp" our FAQ database with new questions & answers in an attempt to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions database either, we have a great team of technical support engineers available 24x7x365 and eager to assist you with any issue. Each support ticket you send will be responded to within sixty minutes (the average support ticket response time is just twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 255894

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com